FAQs

Below are some of the most commonly asked questions about visiting our clinic.

If you have any more queries or concerns, please drop us a line via our contact form or call us on 0405 814 782. We’re always happy to chat about our favourite subject.

You will be required to fill out a medical history form so that we can learn a bit about you. It is important to list all of your health concerns so we can adapt the session if need be. This is also the place to let us know of any allergies that you may have so we can keep you safe. If possible, please turn up about 5 minutes before your treatment to complete the paperwork.

We’ll then ask you some questions to establish what areas you would like worked on and conditions, if any, need to be addressed. We might need to perform certain assessments and testing to get a better idea of of the best treatment for you. You might need to hop on and off the table for these tests, for which you will be fully clothed.

No, underwear is worn at all times and you should only undress to the level that you are comfortable with. If there are any issues this can be discussed at the time of your treatment. You will be draped with large towels throughout the massage session, with only the part of the body being treated uncovered at one time.

Your therapist will leave the room to allow you to undress before your massage and at the end of your treatment to allow you to dress in privacy.

Absolutely. If you have the relevant cover for remedial massage, all you need to do is bring your card with you to your appointment and pay the difference. Please note: HCF is not registered for remedial massage on HiCaps, but have no fear – we are still covered with them. You simply pay for your massage, we give you a receipt and you can claim online or in-store with HCF.

This depends on the treatment you are receiving and what presenting conditions you have. We work with a lot of people with chronic pain from accidents, childbirth, poor posture, etc, and for more specific treatments, you will be expected to change position or move certain muscles to assist in the release of restricted tissue.

But fear not: even these treatments have an element of relaxation and we always work within your limits and comfort levels.

If you’re coming in for a general massage, all you need to do is relax – we will gently move you if need be. Many people like to switch off during their treatment, whilst others enjoy chatting. It’s your time and we’re happy to go with the flow. Don’t hesitate to ask questions at any time or if something is not comfortable, please tell your therapist so that the treatment can be adjusted or terminated if required.

If something is not working, speak up. After all it is your massage.

You may notice that there are a few options when booking online and there are also a lot of different terms and names for treatments, depending on who you talk to.

It can all seem a little confusing, but if in doubt, book in for a remedial massage and we will discuss your individual needs and expectations before starting to come up with a plan that suits you. If you would like to learn a little more about the individual treatments, check out our descriptions here.

Hopefully not! We will endeavour to work within your comfort zone to ensure that you are able to relax into the pressure that may be required to work on some of your tighter spots. Always let your massage therapist know if it’s too firm. We can’t always tell and there’s no need to suffer in silence.

If you’re in an acute stage of illness, basically right at the beginning when you’re coming down with something, then no – it’s best to let your body do its thing. A massage stimulates the detoxification process, putting even more strain on your immune system which is already busy trying to fight off whatever’s going on in your body at the time.