Clinic & Appointment Information

In order to make everyone’s visit to the clinic a good experience, we wanted to share some info which might help.

Cancellations

We understand that things come up from time to time and life gets in the way.  But we just ask that you let us know as soon as possible if you’re not going to make your appointment.  We have a 24 hour cancellation policy, but if you know before you receive your confirmation text, then please let us know earlier.  That way we can offer others on our waiting list your spot.  The sooner we know the better.

Illness

Please please please don’t come in when you’re unwell.  I work with clients with severely compromised immune systems and what feels like just a cold or sniffle to you, could be catastrophic to another person’s health.  Also, spare a thought for your therapist, if we get ill, we can’t work, then everyone loses out :0)

Timekeeping

Please turn up in plenty of time for your appointment, especially for your initial consultation.  We need to take your medical history and fill in the relevant forms and this takes time.  We try our best to run on time in the clinic and not keep anyone waiting if we can help it, and we ask that you show us the same courtesy.  If you turn up late, then your time might have to be shorter on the table, and no one wants that right!

Perfumes

We ask that you don’t wear any perfume or moisturising creams or oils when you come to your appointment.  Again, we treat clients with very sensitive systems due to treatments they’re undergoing and perfumes can cause nausea or allergic reactions.  Also, it makes working in a small room very uncomfortable for your therapist.  Moisturisers can make it difficult to achieve good contact with your skin for Lymphatic Drainage treatments.

 

 

 

FAQs

Below are some of the most commonly asked questions about visiting our clinic.

If you have any more queries or concerns, please drop us a line via our contact form or call us on 0405 814 782. We’re always happy to chat about our favourite subject.

Absolutely!  Manual Lymphatic Drainage is perfect post surgery.  A study by two American Cosmetic Surgeons revealed that Manual Lymphatic Drainage (MLD) treatments significantly shortened the recovery time after surgery, showing a 6 week to 3 Months recovery period, rather than 9 to 18 months for those patients not undertaking MLD therapy post operatively.

Benefits to the patient have been shown to include:

Bruising reduction

Swelling reduction

Pain management – as pressure of lymph fluid decreases around nerves, pain and discomfort is reduced.

Scar-tissue prevention and fibrosis reduction.

Infection prevention.

Did you know that due to the extremely light pressure used in MLD, it can be started very soon post operatively  (please check with your surgeon if there are any issues which would contraindicate this). The sooner the better in terms of healing, bruising and scar reduction.  We can even treat you whilst you still have your drains.

Please note that we are upstairs, so you need to be comfortable in climbing the stairs before booking an appointment.

Depending on what you come in to see us for, you will need to fill out a detailed intake form so that we can ensure a safe and effective treatment for you.  For Lymphoedema clients, your initial appointment will need to be 90 minutes, that way we can take your case history and record your measurements before we start your treatment so that we have a baseline of where you’re currently at.

This is a great opportunity for you to tell us your health concerns and goals and what you would like to achieve out of your treatments, and ask us any questions you might have.

Please make sure that you turn up about 5 minutes early for hour long consults to fill in the required paperwork, that way you don’t miss out on time on the table :0)

No, underwear is worn at all times and you should only undress to the level that you are comfortable with. If there are any issues this can be discussed at the time of your treatment. You will be draped with large towels throughout the massage session, with only the part of the body being treated uncovered at one time.

If you are coming for Lymphatic Drainage we will need to work on the affected areas without restrictions, please wear very loose comfortable underwear.  There might be times that we need for you to remove them, but we have options to ensure that your privacy is maintained.

Your therapist will leave the room to allow you to undress before your massage and at the end of your treatment to allow you to dress in privacy.

Absolutely. If you have the relevant cover for remedial massage, all you need to do is bring your card with you to your appointment and pay the difference. We accept all major credit and debit cards.

This depends on the treatment you are receiving and what presenting conditions you have. We work with a lot of people with chronic pain from accidents, childbirth, poor posture, etc, and for more specific treatments, you will be expected to change position or move certain muscles to assist in the release of restricted tissue.

But fear not: even these treatments have an element of relaxation and we always work within your limits and comfort levels.

If you’re coming in for a general massage, all you need to do is relax – we will gently move you if need be. Many people like to switch off during their treatment, whilst others enjoy chatting. It’s your time and we’re happy to go with the flow. Don’t hesitate to ask questions at any time or if something is not comfortable, please tell your therapist so that the treatment can be adjusted or terminated if required.

If something is not working, speak up. After all it is your massage.

You may notice that there are a few options when booking online and there are also a lot of different terms and names for treatments, depending on who you talk to.

It can all seem a little confusing, but if in doubt, book in for a remedial massage and we will discuss your individual needs and expectations before starting to come up with a plan that suits you. If you would like to learn a little more about the individual treatments, check out our descriptions here.

Hopefully not! We will endeavour to work within your comfort zone to ensure that you are able to relax into the pressure that may be required to work on some of your tighter spots. We do not subscribe to the no pain no gain theory, so if you’re looking for a super deep and painful massage, then we might not be the right fit for you.

In terms of the other treatments such as Lymphatic Drainage that is offered at the clinic, then the answer to that question would be resounding no!  MLD uses only a few grams of pressure as the lymphatic system starts just under your skin and this is what we’re working with.  Deep pressure would be counter-intuitive and ineffective.  That is what makes this treatment so wonderful for those with chr0nic pain conditions.

Always let your massage therapist know if it’s too firm. We can’t always tell and there’s no need to suffer in silence.