Clinic & Appointment Information
In order to make everyone’s visit to the clinic a good experience, we wanted to share some info which might help.
We understand that things come up from time to time and life gets in the way. But we just ask that you let us know as soon as possible if you’re not going to make your appointment. We have a 24 hour cancellation policy, but if you know before you receive your confirmation text, then please let us know earlier. That way we can offer others on our waiting list your spot. The sooner we know the better.
Please please please don’t come in when you’re unwell. I work with clients with severely compromised immune systems and what feels like just a cold or sniffle to you, could be catastrophic to another person’s health. Also, spare a thought for your therapist, if we get ill, we can’t work, then everyone loses out :0)
Please turn up in plenty of time for your appointment, especially for your initial consultation. We need to take your medical history and fill in the relevant forms and this takes time. We try our best to run on time in the clinic and not keep anyone waiting if we can help it, and we ask that you show us the same courtesy. If you turn up late, then your time might have to be shorter on the table, and no one wants that right!
We ask that you don’t wear any perfume or moisturising creams or oils when you come to your appointment. Again, we treat clients with very sensitive systems due to treatments they’re undergoing and perfumes can cause nausea or allergic reactions. Also, it makes working in a small room very uncomfortable for your therapist. Moisturisers can make it difficult to achieve good contact with your skin for Lymphatic Drainage treatments.